ChurnGuard
Stop losing revenue to failed payments.
ChurnGuard recovers involuntary churn for solo SaaS founders on Stripe. You built it without a team — keep every dollar you earn. Smart retries, branded dunning emails, and a recovery dashboard — all for a flat monthly fee. Not a percentage of your recovered revenue.
2–5% of your MRR disappears every month
Failed payments are the #1 cause of involuntary churn. Expired cards, insufficient funds, bank processing errors — none of these mean your customer wants to leave. But without intervention, Stripe cancels the subscription after a few failed retries.
Stripe’s built-in retries aren’t enough
Stripe retries on a fixed schedule with no awareness of failure reason. A card declined for insufficient funds needs different timing than an expired card. One-size-fits-all retries leave money on the table.
Enterprise recovery tools charge 15–25%
The math doesn’t work for SMB SaaS. If you’re recovering $1,500/month, you’re paying $225–375/month in fees. That’s your margin. ChurnGuard charges a flat $29/month regardless of how much we recover.
Recover revenue on autopilot
One-click Stripe connection. No code changes, no SDK, no webhook setup. ChurnGuard connects to your existing account in under 5 minutes.
1. Connect Stripe
Authorize via OAuth and we handle the rest. ChurnGuard reads your failed-payment events — nothing else — so your Stripe data stays private.
2. We detect and recover
When a payment fails, ChurnGuard identifies the failure reason and schedules retries with optimal timing. If retries don’t work, branded dunning emails guide customers to update their payment method.
3. Watch revenue return
Your dashboard shows revenue at risk, recovered, and lost in real time. See every failed payment, every retry attempt, every email sent.
Smart retry timing
Every failure reason gets a different schedule. Because a declined card and an expired card are completely different problems.
3-step dunning sequence
When retries alone don’t recover the payment, ChurnGuard sends a branded email sequence from your domain. Each email includes the customer’s name, amount due, card last 4, and a one-click link to update via Stripe’s hosted billing portal.
Friendly heads-up
“Your payment didn’t go through.” No urgency, no alarm. Just a clean notification with a one-click fix.
Gentle urgency
“Action needed to keep your access.” Stakes are clear but tone stays human. Still easy to fix in one click.
Final notice
“We don’t want to lose you.” Last chance to recover before access lapses. All emails are fully customizable in the dashboard.
Everything you need in one view
Your recovery dashboard shows what’s at risk, what’s been recovered, and what was lost — in real time.
Recovery overview
Revenue at risk, recovered, and lost at a glance.
Payment detail
Every failed payment with its full recovery timeline — each retry, each email.
Status filters
Filter by open, recovering, recovered, or lost to focus where it matters.
Email customization
Edit subject lines and copy for all 3 dunning emails. Set your logo and custom sending domain.
Simple, flat pricing.
No percentage fees. No sharing your recovered revenue. Pay once, recover as much as ChurnGuard can.
Starter
$29
/month
- Up to $10K MRR
- Auto-retry
- Dunning emails
- Recovery dashboard
- Email support
Pro
$79
/month
- Up to $50K MRR
- Everything in Starter
- SMS dunning
- AI-personalized emails
- Custom domain email
- Priority support
Growth
$149
/month
- Unlimited MRR
- Everything in Pro
- Multiple Stripe accounts
- Team access
- API access
- Dedicated onboarding
Why not just use an enterprise tool?
Most recovery tools are built for enterprise and charge a cut of what they recover. ChurnGuard is built for SMB SaaS and charges a flat fee.
| ChurnGuard | Churnkey | Baremetrics | Gravy | |
|---|---|---|---|---|
| Pricing | $29–149/mo flat | % of recovered | $50+/mo | % of recovered |
| Setup time | 5 minutes | Days | Hours | Days + sales call |
| Target | SMB SaaS ($0–unlimited MRR) | Mid-market | Mid-market | Enterprise |
| No code changes | Yes | SDK required | SDK required | Integration required |
Built by someone who’s shipped payment-critical software before
ChurnGuard is built by Greg Smethells, former CTO of Medstrat — an FDA-approved medical imaging platform that served 25%+ of US orthopedic practices and reached $10M ARR before its acquisition by Zimmer Biomet (Fortune 500). Twenty years of writing software that runs in operating rooms and passes FDA audits. Now applying that same discipline to SaaS infrastructure for solo founders.
Full BDD test coverage on every retry path. Corner cases tested. Stripe OAuth means your payment data never touches our servers — Stripe handles all PCI compliance, we just handle the recovery logic.
More about Greg →Common questions
How does ChurnGuard connect to my Stripe account?
One-click OAuth — the same secure flow Stripe uses for all integrations. No API keys to copy, no webhooks to configure manually. ChurnGuard handles everything.
Will my customers know ChurnGuard is involved?
No. Dunning emails come from your brand name, optionally from your own domain. Customers see your company, not ours.
Do you store my customers’ card numbers?
Never. ChurnGuard never sees or stores card data — Stripe’s API handles all payment processing and PCI compliance. This is the same architectural pattern used in regulated medical software where data exposure has legal consequences. Built by a former medical-device CTO who took HIPAA and HITECH compliance very seriously for two decades; that mindset carries over here.
What happens if I cancel ChurnGuard?
In-progress recoveries complete, then monitoring stops. Your Stripe account is unaffected. No data is deleted — you can reconnect anytime.
How is the 65% recovery estimate calculated?
Industry data shows smart retries combined with dunning emails recover 60–70% of involuntary churn. We use 65% as a conservative estimate. Your actual rate depends on your customer base and failure mix.
Your customers didn’t mean to churn. Recover them.
Every day without recovery is revenue you’re leaving on the table. ChurnGuard pays for itself with the first recovered payment.